What to Ask When Booking a Furniture Move
Moving house can feel overwhelming, but asking the right questions when booking your removalist can make the process much smoother.
Whether you're moving across Adelaide or just around the corner, here are a few things worth discussing over the phone before locking in your booking.
1. How Much Furniture Am I Moving?
A good removalist will want to understand the size of the job before providing a quote. Be prepared to discuss:
Number of bedrooms
Large furniture items (beds, sofas, dining tables, wardrobes)
Appliances such as fridges, washing machines and dryers
Outdoor furniture, sheds or bulky items, plants and pots
The more accurate information you can provide, the more accurate your quote will be.
2. Are There Any Access Challenges?
One of the most important things to mention (but should be asked) is how easy or difficult it is to access both properties.
Things to let your removalist know include:
Stairs at either property
Apartments or units
Lifts and loading bays
Narrow driveways
Long walking distances from the truck to the front door
Low-hanging trees or overhead obstacles
These details help ensure the right truck and crew are allocated to the job.
3. Do I Need Packing Services?
Some customers prefer to pack everything themselves, while others would rather leave it to the professionals.
Ask whether your removalist can assist with:
Packing and unpacking
Supply of boxes and packing materials
Furniture wrapping and protection
Specialty items such as artwork, mirrors or antiques
4. How Is My Furniture Protected?
Not all moves are the same, so it's worth asking how your belongings will be protected during transport.
Questions might include:
Are furniture blankets used?
Will mattresses be covered?
How are fragile items secured?
What precautions are taken for valuable furniture?
A professional removalist should be able to explain their process clearly.
5. Are There Any Special Items?
If you're moving anything unusual, let the team know in advance.
This might include:
Pianos
Pool tables
Large gym equipment
Safes
Antiques
Oversized artwork
Specialised items often require additional equipment, planning or extra crew members.
6. What Are the Costs and Inclusions?
Before confirming your booking, make sure you understand exactly what is included.
Ask about:
Hourly rates or fixed pricing
Minimum booking times
Travel charges
Weekend or after-hours rates
Additional fees that may apply
A clear understanding upfront helps avoid surprises on moving day.
7. What Can I Do Before Moving Day?
A good removalist will often provide advice to help the day run efficiently.
Simple preparation can save both time and money, including:
Packing boxes before they arrive
Clearly labelling rooms
Disconnecting appliances
Reserving parking access for the truck
Keeping pathways clear
A Quick Conversation Can Save Hours on Moving Day
The more information you provide when booking your furniture move, the smoother the process will be for everyone involved. A few extra minutes on the phone can help ensure the right truck, the right crew and the right plan are in place from the start.
At SA Taxi Trucks, we've been helping South Australians move homes, furniture and businesses since 1948. If you're planning a move and have questions, our team is always happy to help.